Google Says Sorry, But Doesn’t Explain The Problem

An issue with something inside of Google left many Gmail users (myself included) unable to access their account yesterday. And after hearing many complaints, Google is finally realizing how many people rely on Gmail for their personal and work related e-mail.

Google created a blog post saying that the issue has been resolved; and that they have identified the problem. However, Google has not mentioned to the public what the issue is:

We’ve identified the source of this issue and fixed it. In addition, as wit hall issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly. We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted. In general, though, if you spot a problem with your Gmail account, please visit the Gmail Help Center and user group, where the Gmail Guides are your fastest source of updates.

With the information we have been given, the problem could be huge or it could be a small issue within the code. No one knows the severity of the issue that brought Gmail tumbling down yesterday. One can only hope that Google has truthfully identified the problem and has implemented a fix.

At least Google has acknowledged that many customers have complained about the issue. I am hoping that Google will listen to these comments and work to be more open about security issues. At the very least, they should be explaining to customers why they are suspending accounts.


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